[{"data":1,"prerenderedAt":561},["ShallowReactive",2],{"desk-guide-\u002Fguide\u002Fdesk\u002Fplans-and-billing\u002F":3,"desk-guide-nav-\u002Fguide\u002Fdesk\u002Fplans-and-billing\u002F":547},{"id":4,"title":5,"appVersion":6,"body":7,"date":520,"dateModified":521,"description":522,"draft":523,"extension":524,"faqs":521,"howTo":525,"keyTakeaways":533,"meta":539,"metaDescription":521,"navigation":540,"order":541,"path":542,"section":543,"seo":544,"stem":545,"__hash__":546},"deskGuide\u002Fguide\u002Fdesk\u002Fplans-and-billing.md","Plans, trial and billing","1.0.7",{"type":8,"value":9,"toc":506},"minimark",[10,14,22,27,30,93,104,108,147,150,154,201,204,211,215,269,278,296,300,323,332,343,347,364,368,380,384,443,451,455,461,467,477,481],[11,12,13],"p",{},"Pilot EFB Desk is a paid subscription with no free tier, and it says so at\nthe door. This chapter is the one page for the plans, the trial, the\nSubscription page in Settings and how to cancel. It also draws the line\nbetween Desk and the iOS app's plan, Pilot EFB Pro: two products, two\nsubscriptions, and neither opens the other.",[15,16,19],"callout",{"title":17,"type":18},"Before you start","info",[11,20,21],{},"You need a Pilot EFB account (the same one the iOS app uses) and a payment\ncard. Checkout runs on Stripe in your browser, so an ad blocker or content\nblocker that stops the redirect will stop the checkout too.",[23,24,26],"h2",{"id":25},"find-your-way-around","Find your way around",[11,28,29],{},"The web edition has three gates, in this order, and nothing else loads until\nall three are passed:",[31,32,33,49],"table",{},[34,35,36],"thead",{},[37,38,39,43,46],"tr",{},[40,41,42],"th",{},"Gate",[40,44,45],{},"What it asks",[40,47,48],{},"Where it is recorded",[50,51,52,67,80],"tbody",{},[37,53,54,61,64],{},[55,56,57],"td",{},[58,59,60],"strong",{},"Sign in",[55,62,63],{},"Your Pilot EFB account",[55,65,66],{},"Your account",[37,68,69,74,77],{},[55,70,71],{},[58,72,73],{},"Disclaimer",[55,75,76],{},"One acceptance, re-shown only if the text changes",[55,78,79],{},"Your account, so it carries across browsers",[37,81,82,87,90],{},[55,83,84],{},[58,85,86],{},"Subscription",[55,88,89],{},"An active Desk subscription, or an organisation seat",[55,91,92],{},"Stripe, read by the app",[11,94,95,96,99,100,103],{},"The subscription screen carries the two plans, the trial terms line, the\n",[58,97,98],{},"Subscribe"," button, an honest ",[58,101,102],{},"Sign out"," instead of a \"Not now\", and a\nline stating that a web subscription is separate from any App Store purchase.",[23,105,107],{"id":106},"the-plans","The plans",[31,109,110,123],{},[34,111,112],{},[37,113,114,117,120],{},[40,115,116],{},"Plan",[40,118,119],{},"Price",[40,121,122],{},"Notes",[50,124,125,136],{},[37,126,127,130,133],{},[55,128,129],{},"Yearly",[55,131,132],{},"$99.99 a year",[55,134,135],{},"The launch price. We may withdraw it later, but if you subscribe while it stands, it stays your price for as long as you keep the subscription",[37,137,138,141,144],{},[55,139,140],{},"Monthly",[55,142,143],{},"$12.99 a month",[55,145,146],{},"Not price-locked. Twelve months cost $155.88, so the yearly plan saves 36%",[11,148,149],{},"Both are USD, billed through Stripe, and both include everything Desk does:\nthere are no add-ons and no tiers. The price lock is a term of the terms of\nservice: it ends if you cancel, if a renewal payment fails and is not made\ngood, or if you switch to the monthly plan, and it does not carry to another\naccount.",[23,151,153],{"id":152},"how-to-subscribe","How to subscribe",[155,156,157,165,168,177,187,198],"ol",{},[158,159,160,161,164],"li",{},"Open ",[58,162,163],{},"app.pilotefb.com"," and sign in.",[158,166,167],{},"Accept the disclaimer if this account has not accepted it before.",[158,169,170,171,173,174,176],{},"On the subscription screen, pick ",[58,172,129],{}," or ",[58,175,140],{},".",[158,178,179,180,182,183,186],{},"Click ",[58,181,98],{},". When your account qualifies for the trial, the button\nreads ",[58,184,185],{},"Start 3-day free trial"," instead, and the ticket above the plans\nspells the terms out: \"Free for 3 days, then $99.99\u002Fyear or $12.99\u002Fmonth.\nA payment card is needed to start; cancel before the trial ends and\nnothing is charged. One free trial per person and per payment card.\"",[158,188,189,190,193,194,197],{},"Complete checkout on Stripe. The button reads ",[58,191,192],{},"Opening checkout..."," while\nthe redirect runs and ",[58,195,196],{},"Confirming your payment..."," when you return.",[158,199,200],{},"The page flips to the desk on its own once Stripe confirms.",[11,202,203],{},"Above the button the screen states the cancellation position in one line:\nby subscribing you ask us to start your access immediately and accept that\nthe 14-day right to cancel is lost once access begins, and auto-renewal can\nbe cancelled at any time from Settings > Subscription. Stripe checkout asks\nyou to tick the same statement.",[15,205,208],{"title":206,"type":207},"The trial is checked twice","tip",[11,209,210],{},"The button only offers the trial after the server has said your account\nqualifies (never trialled, never a Stripe customer, not already subscribed),\nand the server checks again at checkout. If a trial is started with a card\nor on an account that has already had one, the subscription is cancelled at\nonce, nothing is charged, and you can still subscribe without a trial.",[23,212,214],{"id":213},"how-to-read-the-subscription-page","How to read the Subscription page",[155,216,217,226,255,262],{},[158,218,160,219,222,223,225],{},[58,220,221],{},"Settings > Subscription",". The page is titled ",[58,224,86],{},",\n\"Your Pilot EFB Desk membership, billing and storage allowance\".",[158,227,228,229,232,233,232,236,232,239,242,243,246,247,250,251,254],{},"Read the membership card at the top: a status chip and the one date that\nmatters - ",[58,230,231],{},"Renews",", ",[58,234,235],{},"Expires",[58,237,238],{},"Trial ends",[58,240,241],{},"Period ends"," or\n",[58,244,245],{},"Demo ends"," - with a fact strip beneath (",[58,248,249],{},"Billed via"," and\n",[58,252,253],{},"Applies to",": \"Every device you sign in to\").",[158,256,257,258,261],{},"Below it sit the billing card and the photo-storage meter side by side,\nthen ",[58,259,260],{},"Everything included",", the grid of what the subscription covers.",[158,263,264,265,268],{},"The context rail on the right lists the ",[58,266,267],{},"List prices"," (Yearly and\nMonthly) and links to the Terms of Service, Privacy Policy and Send\nfeedback.",[270,271],"guide-shot",{"alt":272,"caption":273,"height":274,"src":275,"variant":276,"width":277},"The Subscription page in Settings on a promotional grant: a breadcrumb Settings \u002F Subscription, the title Subscription, Your Pilot EFB Desk membership, billing and storage allowance, a SUBSCRIPTION RECORD card reading Pilot EFB Desk with an Active chip and the line Promotional access - nothing is billed and there is no expiry, cells for STATUS Active, BILLED VIA Promotional grant, APPLIES TO Every device you sign in to and CANCEL Nothing to cancel, a Promotional access card reading A grant, not a purchase - nothing is billed, a PHOTO STORAGE meter reading 0 MB of 2 GB with a Manage attachments link, a line reading Buying for a crew, a school or an operation, Organisations are set up by Pilot EFB with a Set up an organisation - talk to us button, an EVERYTHING INCLUDED grid starting Unlimited logbook, FTL calculator, Unlimited flight folders, Weather history, Aviation charts and Alerts on watched locations, and a LIST PRICES rail reading Yearly Save 36% $99.99 \u002F year and Monthly $12.99 \u002F month with links to Attachment storage, Terms of Service, Privacy Policy and Send feedback","The Subscription page: the membership record and its one date, the billing card (here a promotional grant, so nothing is billed), the storage meter and the list prices rail.",1800,"\u002Fguide-images\u002Fdesk\u002Fplans-and-billing\u002Fsubscription","web",2880,[11,279,280,281,284,285,288,289,173,292,295],{},"The billing card has three faces. A Stripe subscriber sees ",[58,282,283],{},"Billing &\npayment",", \"Secure Stripe billing portal - payment details and cancellation\".\nAn account whose Pro came from the App Store sees ",[58,286,287],{},"Managed in the App\nStore"," with the three steps to change it on the phone. A demo or\npromotional grant sees ",[58,290,291],{},"Demo access",[58,293,294],{},"Promotional access"," with the\nnote that nothing is billed.",[23,297,299],{"id":298},"how-to-change-your-card-or-cancel","How to change your card or cancel",[155,301,302,306,312,315],{},[158,303,160,304,176],{},[58,305,221],{},[158,307,179,308,311],{},[58,309,310],{},"Manage subscription",". The Stripe billing portal opens in a new\ntab; this page stays put.",[158,313,314],{},"In the portal, update the payment method, download invoices, or cancel.",[158,316,317,318,320,321,176],{},"Cancelling stops future charges. Your access continues until the end of\nthe period you have paid for, and the page's milestone changes from\n",[58,319,231],{}," to ",[58,322,235],{},[11,324,325,326,331],{},"If you are a consumer in the UK you may also cancel within 14 days of\nsubscribing by emailing ",[327,328,330],"a",{"href":329},"mailto:support@pilotefb.com","support@pilotefb.com","; the refund is what you paid\nless a proportionate amount for the days already supplied, as the Consumer\nContracts Regulations 2013 provide. After the 14 days, auto-renewal can still\nbe turned off at any time, and refund questions go to the same address.",[15,333,335],{"title":334,"type":18},"Your data stays yours",[11,336,337,338,342],{},"A lapsed subscription ends web access, not your records. Cloud Sync keeps\nthem on your account and the iOS app keeps showing them, and they are back\non the desk when you subscribe again.\n",[327,339,341],{"href":340},"\u002Fguide\u002Fdesk\u002Fsettings-and-sync","Settings and sync"," covers the sync bridge.",[23,344,346],{"id":345},"demo-access-by-invitation","Demo access by invitation",[11,348,349,350,353,354,356,357],{},"Crew rooms and operators weighing Desk up for several pilots can ask for a\ndemo by email; we issue a link of the form app.pilotefb.com\u002Fdemo\u002F... The\nperson opening it signs in (or creates a free account) and lands in the desk\nwith full Desk access for a fixed number of days - nothing is billed and no card\nis taken. A ",[58,351,352],{},"Demo"," chip counting the days left sits in the top bar beside\nthe clock for the whole demo; clicking it opens ",[58,355,221],{},",\nwhich reads \"Demo access - ends ",[358,359,360,361,363],"date",{},"\" and carries ",[58,362,98],{},". When the\ndemo ends the account returns to the subscription screen with everything\nentered during the demo intact.",[23,365,367],{"id":366},"organisation-seats","Organisation seats",[11,369,370,371,374,375,379],{},"An organisation - a flight department, a school, a club - can buy a block of\nDesk seats and invite its pilots by email. A seat passes the subscription\ngate without a personal subscription; the Subscription page then reads\n",[58,372,373],{},"Provided by your organisation",", \"Nothing to pay while you hold this\nseat\". A personal subscription always takes precedence over a seat.\n",[327,376,378],{"href":377},"\u002Fguide\u002Fdesk\u002Forganisations","Organisations"," covers what a seat is, what the\norganisation can and cannot see, and how to leave.",[23,381,383],{"id":382},"ios-and-desk-side-by-side","iOS and Desk side by side",[31,385,386,398],{},[34,387,388],{},[37,389,390,392,395],{},[40,391],{},[40,393,394],{},"Pilot EFB on iOS",[40,396,397],{},"Pilot EFB Desk",[50,399,400,411,421,432],{},[37,401,402,405,408],{},[55,403,404],{},"Where it runs",[55,406,407],{},"iPhone, iPad and Apple Watch",[55,409,410],{},"Any modern browser, or installed from it as a web app",[37,412,413,415,418],{},[55,414,119],{},[55,416,417],{},"$39.99 a year or $4.99 a month for Pro, via the App Store",[55,419,420],{},"$99.99 a year (launch price) or $12.99 a month per pilot, via Stripe",[37,422,423,426,429],{},[55,424,425],{},"Free tier",[55,427,428],{},"Yes, usage-capped, no time limit",[55,430,431],{},"No free tier; a 3-day free trial with a card up front, one per person",[37,433,434,437,440],{},[55,435,436],{},"Account",[55,438,439],{},"Works without one; Cloud Sync needs one",[55,441,442],{},"Signs in with the same Pilot EFB account",[11,444,445,446,450],{},"Subscribing on iPhone or iPad does not open the web app, and a Desk\nsubscription does not give you Pilot EFB Pro or affect your App Store billing.\n",[327,447,449],{"href":448},"\u002Fguide\u002Fdesk\u002Fiphone-and-ipad","Pilot EFB on iPhone and iPad"," has the iOS\nside in full.",[23,452,454],{"id":453},"troubleshooting","Troubleshooting",[11,456,457,460],{},[58,458,459],{},"The button says Subscribe, not Start 3-day free trial."," The trial is\noffered only to accounts that have never had one and have never been a\nStripe customer. If the page shows the plain button, the trial is not\navailable to this account.",[11,462,463,466],{},[58,464,465],{},"Checkout would not open."," The screen reads \"Could not open checkout.\nPlease check your browser settings and try again.\" A content blocker\ncancelled the redirect to Stripe; allow it for app.pilotefb.com and retry.\nStarting checkout also needs a connection.",[11,468,469,472,473,476],{},[58,470,471],{},"I pay for Pro on my iPhone but the web asks me to subscribe."," That is by\ndesign: the two subscriptions are separate. The Subscription page's\n",[58,474,475],{},"Managed in the App Store"," card names the difference.",[23,478,480],{"id":479},"where-next","Where next",[482,483,484,491,496,501],"ul",{},[158,485,486,490],{},[327,487,489],{"href":488},"\u002Fguide\u002Fdesk\u002Foverview","Overview"," - the first desk you see once the gates\nare passed.",[158,492,493,495],{},[327,494,341],{"href":340}," - the sync bridge\nbetween phone and desk, and the storage meter.",[158,497,498,500],{},[327,499,378],{"href":377}," - seats bought by an operator\ninstead of a personal subscription.",[158,502,503,505],{},[327,504,449],{"href":448}," - the iOS\napp, its plan and what stays on the phone.",{"title":507,"searchDepth":508,"depth":508,"links":509},"",2,[510,511,512,513,514,515,516,517,518,519],{"id":25,"depth":508,"text":26},{"id":106,"depth":508,"text":107},{"id":152,"depth":508,"text":153},{"id":213,"depth":508,"text":214},{"id":298,"depth":508,"text":299},{"id":345,"depth":508,"text":346},{"id":366,"depth":508,"text":367},{"id":382,"depth":508,"text":383},{"id":453,"depth":508,"text":454},{"id":479,"depth":508,"text":480},"2026-09-14",null,"How to subscribe to Pilot EFB Desk, start the 3-day trial, read the Subscription page, cancel, and see how Desk and the iOS plan relate.",false,"md",{"name":526,"steps":527},"Subscribe to Pilot EFB Desk",[528,529,530,531,532],"Open app.pilotefb.com and sign in with your Pilot EFB account, then accept the disclaimer if this account has not yet.","On the subscription screen, choose the yearly or the monthly plan.","Click the Subscribe button - it reads Start 3-day free trial when your account qualifies.","Complete Stripe checkout in the tab it opens, card included.","Wait for the page to confirm the payment; the desk opens on its own.",[534,535,536,537],"Pilot EFB Desk is one subscription, $99.99 a year (the launch price, locked for as long as you keep it) or $12.99 a month, bought through Stripe on the web.","New subscribers get a 3-day free trial with a card up front - cancel before it ends and nothing is charged; one trial per person and per payment card.","Settings > Subscription is the membership record; the Manage subscription button opens the Stripe billing portal for payment details and cancellation.",{"The iOS plan, Pilot EFB Pro, is separate":538},"neither subscription opens the other, and an organisation seat is the third way through the Desk door.",{},true,20,"\u002Fguide\u002Fdesk\u002Fplans-and-billing","Start here",{"title":5,"description":522},"guide\u002Fdesk\u002Fplans-and-billing","QTQvmIqvb3CoJI2krhY4UjKGNpkkhEzlyoz_ZFZLv2c",{"prev":548,"next":554,"position":508,"total":560},{"path":549,"title":550,"description":551,"section":543,"order":552,"appVersion":6,"draft":523,"minutes":552,"number":553},"\u002Fguide\u002Fdesk\u002Fquick-start","Quick start","How to get from app.pilotefb.com to a working Overview - sign in, the disclaimer, the Desk plan, first-run setup and the shell.",10,"01",{"path":488,"title":489,"description":555,"section":556,"order":557,"appVersion":6,"draft":523,"minutes":558,"number":559},"How to read the Desk's Overview - the masthead, station board, NOTAM wall, active duty, action items and records - and choose desk stations.","Core modules",30,11,"03",19,1789385115276]