Support
Contact Pilot EFB
Hit a snag, found a bug, or have an idea for the next release? A real person reads every message. Most replies go out within two business days.
New to Pilot EFB? Take a quick tour of what it does to get up and running.
Email us
support@pilotefb.comThe fastest way to reach us. To help us solve things on the first reply, please include your device, iOS version, app version, and a short description of what you were doing.
Contact supportIn-app feedback
Settings Help & about Send feedback
Once installed, it sends a note and an optional screenshot straight to our inbox. It already knows your device and app version, so it's the quickest way to report something from your phone.
Frequently asked questions
What devices and iOS versions are supported?
Pilot EFB runs on iPhone and iPad with iOS 16.4 or iPadOS 16.4 and later, with layouts tuned for both phone and tablet, plus an Apple Watch app. For the desk, Pilot EFB Desk runs in the browser at app.pilotefb.com as a separate subscription. There is no Android version.
Does the app work offline?
Yes. Pilot EFB is offline-first, so your logbook, saved briefings, and recently fetched weather and NOTAMs stay available with no signal. To pull new weather, NOTAMs, or roster data you'll need a connection. Once fetched, it's cached for offline use.
Can I rely on Pilot EFB for operational or in-flight decisions?
No. Pilot EFB is an informational reference and personal companion only. It is not a certified Electronic Flight Bag and must not be used for dispatch, primary navigation, or regulatory compliance. Always cross-check official sources and follow your operator's approved procedures. See the disclaimers for full detail.
How do I report a bug or request a feature?
Email support@pilotefb.com or use Send feedback in the app, under Help & about in Settings. Including your device, iOS version, app version, and the steps that led to the problem helps us reproduce and fix it quickly.
Is my flight data private?
Yes. Pilot EFB is offline-first, so your logbook, routes, and briefings live in an on-device database and never leave your iPhone or iPad unless you choose to export them or opt in to cloud sync. There are no ads, no advertising identifiers, and we never sell your data. In-app analytics are off by default and use no third-party analytics provider: if you opt in, a small set of event counts is stored on our own backend inside the EEA, never free text, names, ICAO codes or times, and you can turn them off at any time in Settings → Privacy → Analytics. See the privacy policy for the complete breakdown.
How is my data handled, and how do I delete it?
Because the app is offline-first, most of your data lives only on your device and never leaves it, so you can export or delete it yourself in the app at any time. You can delete your account in the app too, from Settings (cancel an active Pilot EFB Desk subscription first: deleting the account does not cancel it). For any other request, email support@pilotefb.com. Full detail is in our privacy policy.
How do I request a refund?
Purchases are handled by Apple, so refunds go through them: visit reportaproblem.apple.com, sign in with your Apple Account, and select the purchase. Pilot EFB Desk is billed by Stripe, so refunds and the 14-day cancellation right (terms, section 5b) are handled by us: email support@pilotefb.com from the address on your account. If something about the app prompted you to ask, we'd like to hear why, so drop us a line.